Data mining as a technique for knowledge management in business process redesign

Business Process Redesign (BPR) is undertaken to achieve order-of-magnitude improvements over ‘old’ form of the organisation. Practitioners in the academia and business world have developed a number of methodologies to support this competitive restructuring that forms the current focus of concern, many of which have not been successful. This paper suggests the use of Data Mining (DM) as a technique to support the process of redesigning a business by extracting the much-needed knowledge hidden in large volumes of data maintained by the organization through the DM models.